Privacy Policy

1. Introduction

Welcome to Ainova Systems ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services (collectively, the "Services").

This policy is designed to comply with the General Data Protection Regulation (GDPR) and other relevant European data protection laws. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect personal information in the following ways:

• Information You Provide to Us: This includes information you provide when you register for an account (e.g., name, email address, company name, payment information), fill out forms, contact customer support, or otherwise communicate with us.
• Information We Collect Automatically: When you use our Services, we may automatically collect certain information, such as your IP address, browser type, operating system, device information, usage details (e.g., API calls, features used, time spent on platform), and information collected through cookies and similar tracking technologies.
• Information from Third Parties: We may receive information about you from third-party services, such as payment processors or identity verification services, as necessary to provide our Services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Services.
• To process your transactions and manage your account.
• To improve, personalize, and expand our Services.
• To understand and analyze how you use our Services.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes (where permitted by law and with your consent where required).
• To send you emails and other communications.
• To detect and prevent fraud, and ensure the security of our Services.
• For compliance purposes, including enforcing our Terms of Service, or other legal rights.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you (e.g., to provide you with our Services).
• Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party), provided that your fundamental rights and freedoms do not override those interests. Our legitimate interests include improving our Services, ensuring security, and marketing our Services.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

5. Data Sharing and Disclosure

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors and service providers (sub-processors) that perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We have contracts in place with our sub-processors to ensure they protect your data.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

6. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If we transfer your personal data outside the EEA, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or rely on an adequacy decision from the European Commission.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

8. Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
• The right to lodge a complaint: You have the right to lodge a complaint with a data protection supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us using the details provided below.

9. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. For further information about the types of cookies we use, why, and how you can control cookies, please see our Cookie Policy [Link to Cookie Policy if separate, or detail here].

11. Children's Privacy

Our Services are not intended for use by children under the age of 16 (or a higher age threshold where applicable under local law). We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with personal data, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise your rights, please contact us:

• By email: [Your Support/Privacy Email Address, e.g., privacy@ainovasystems.com]
• By mail: [Your Company's Physical Address, including country]